Straight answers
Frequently asked questions
The most common questions about ordering, sizing, delivery and after-sales support.
Do you deliver worldwide?
We deliver to most supported destinations. Availability and any shipping charge are confirmed at checkout.
How long does delivery take?
Preparation normally takes 1–2 business days. Most parcels arrive 7–14 business days after dispatch, subject to customs and carrier delays.
Will I receive tracking?
Yes. Tracking is sent once carrier information is available and can take 2–5 business days to show its first movement.
How do I choose a size?
Use the size printed on your best-fitting sneakers and compare it with our size guide. Product-specific notes take priority.
Can I change or cancel an order?
Contact us immediately. We will try to help, but changes or cancellation cannot be guaranteed once preparation or dispatch begins.
Can I return an item?
Eligible unworn items may be requested for return within 14 days of delivery. Read the full returns policy before sending anything.
What if the item is incorrect or damaged?
Contact customer care promptly with the order number and clear photos. We will assess the issue and explain the available remedy.
Are duties and taxes included?
Only when checkout expressly states that they are included. Otherwise, destination-country duties, taxes and clearance charges remain the recipient’s responsibility.