A clear 14-day process
Returns & refunds
You may request an eligible return or size exchange within 14 days of delivery.
Eligible
- Request submitted within 14 days of delivery
- Unworn, unwashed and unaltered item
- Original packaging and accessories included
- No sole wear, creasing, odour, marks or damage
Not eligible
- Worn, altered or customer-damaged products
- Items marked final sale
- Personalised or hygiene-sensitive goods
- Returns sent without approval or after the deadline
Start a return
- Email customercare@jdreplica.com with your order number, item and reason.
- For an incorrect, damaged or materially defective item, include clear photos and contact us as soon as possible after delivery.
- Wait for approval and the designated return address. Do not send a parcel before receiving instructions.
- Use protective packaging and a tracked shipping service.
Return shipping and exchanges
Customers normally pay return postage and any new outbound postage for a preference or sizing exchange. If we sent the wrong item or confirm a material defect, we will provide an appropriate remedy and cover reasonable return costs where required.
Refund timing
Approved refunds are issued to the original payment method after the return is received and inspected. Allow 5–10 business days for your bank or payment provider to display the credit. Original delivery charges are non-refundable unless the return results from our error or applicable law requires otherwise.
Cancellations
Contact us immediately to request cancellation. We cannot guarantee cancellation after preparation or dispatch begins. Payment-provider charges may be non-refundable where the provider does not return them.
Nothing in this policy limits rights that cannot be excluded under the consumer law applicable to you.