Follow the journey
Track your order
Use the order number from your confirmation email and the billing email used at checkout.
Tracking has not updated
The first carrier scan can take 2–5 business days to appear after dispatch. If there is no movement for seven business days, contact us with your order number.
Tracking says delivered
Check safe places, household members, reception and neighbours, then contact the local carrier. If the parcel is still missing, tell us promptly so we can review the delivery record.
Keep your details private.
Never post an order number publicly. Send it only through the tracking form or to customer care.
